Talkdesk

aid: talkdesk
name: Talkdesk
description: |
  Talkdesk is a cloud contact center platform with Customer Experience Automation (CXA)
  capabilities including omnichannel engagement, workforce engagement management, quality
  management, analytics, and a marketplace of partner integrations. The Talkdesk developer
  surface exposes REST APIs and webhook delivery across three documented webhook services:
  the Events API (partner-app lifecycle events signed with ECDSA), the Webhook Trigger API
  (Talkdesk Connections triggers for call, agent, contact, and note events), and the
  Automated Notifications bridge for Digital Connect (DCE). This index currently models the
  webhook surface as an AsyncAPI 2.6 document.
type: Index
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - Contact Center
  - CCaaS
  - Voice
  - Webhooks
  - Events
  - Telephony
  - Customer Experience
  - Digital Connect
  - AppConnect
url: https://raw.githubusercontent.com/api-evangelist/talkdesk/refs/heads/main/apis.yml
created: '2026-05-30'
modified: '2026-05-30'
specificationVersion: '0.19'
apis:
  - aid: talkdesk:webhooks
    name: Talkdesk Webhook Surface
    description: |
      AsyncAPI 2.6 description of Talkdesk's publicly documented outbound webhook surface,
      covering the Events API (partner-app lifecycle), the Webhook Trigger API (Talkdesk
      Connections triggers for call/agent/contact/note events), and the Automated
      Notifications bridge for Digital Connect (DCE). Only event types that appear in
      docs.talkdesk.com are modeled. Frequently-asked-about events such as
      recording_available and agent_status_change are not documented as standard event
      types on the public docs site and are intentionally not included.
    humanURL: https://docs.talkdesk.com/docs/events-api
    tags:
      - Webhooks
      - Events
      - AsyncAPI
      - Partner Apps
      - Connections
      - Digital Connect
    properties:
      - type: Documentation
        url: https://docs.talkdesk.com/docs/events-api
      - type: Documentation
        url: https://docs.talkdesk.com/docs/webhook-trigger-api
      - type: Documentation
        url: https://docs.talkdesk.com/reference/automated_notifications_webhook_for_dce
      - type: APIReference
        url: https://docs.talkdesk.com/reference/upsertsubscription
      - type: AsyncAPI
        url: asyncapi/talkdesk-webhooks-asyncapi.yml
    contact:
      - type: Support
        url: https://support.talkdesk.com/hc/en-us
common:
  - type: Website
    url: https://www.talkdesk.com
  - type: DeveloperPortal
    url: https://docs.talkdesk.com
  - type: Documentation
    url: https://docs.talkdesk.com
  - type: Support
    url: https://support.talkdesk.com/hc/en-us
  - type: TermsOfService
    url: https://www.talkdesk.com/legal/
  - type: PrivacyPolicy
    url: https://www.talkdesk.com/terms-of-service/privacy-notice/
maintainers:
  - FN: Kin Lane
    email: [email protected]