Regal

aid: regal-ai
name: Regal
url: https://raw.githubusercontent.com/api-evangelist/regal-ai/refs/heads/main/apis.yml
description: >-
  Regal is a New York City-based AI Agent Platform purpose-built for contact
  center operations. The Regal platform lets enterprises design, test, deploy,
  monitor, and continuously improve AI Phone Agents, SMS Agents, Chat Agents,
  and WebRTC Voice Agents for inbound and outbound use cases including sales,
  customer support, scheduling, collections, and lead qualification. The product
  surface includes an Agent Builder (no-code prompts, actions, knowledge base,
  variants, languages, LLM models), a Sales Dialer, Journey Builder for
  orchestrating multi-channel customer experiences, Conversation Intelligence
  for QA and analytics, and a Copilot that automates agent design. Regal
  exposes a public REST API spanning a Custom Events ingest endpoint
  (events.regalvoice.com/events) for contact and event ingestion plus a v1
  management API (api.regal.ai/v1) covering Branded Phone Numbers, Business
  Profiles, Active Phone Numbers, Campaigns, Dispositions, and outbound SMS
  message sending. The platform also publishes 40+ reporting webhook event
  types covering calls, SMS, MMS, email, voicemail, agent activity, contacts,
  and journey state, plus a Custom Actions framework that lets voice agents
  call out to customer-owned HTTP endpoints during conversations. Regal
  integrates natively with Segment, mParticle, HubSpot, Salesforce, Zendesk,
  Kustomer, Klaviyo, Braze, Marketo, Customer.io, Iterable, Microsoft Dynamics
  365, Zoho, Hightouch, Cal.com, Calendly, Snowflake, S3, Slack, Microsoft
  Teams, Five9, Talkdesk, and 8x8.
tags:
  - AI
  - AI Agents
  - Voice AI
  - Contact Center
  - Outbound Calling
  - Inbound Calling
  - Phone Agents
  - SMS
  - Chat
  - WebRTC
  - Conversation Intelligence
  - Journey Orchestration
  - Branded Caller ID
  - CCaaS
  - CPaaS
  - Sales Dialer
  - Customer Engagement
kind: contract
image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
access: 3rd-Party
position: Consuming
specificationVersion: '0.20'
created: '2026-05-24'
modified: '2026-05-24'
apis:
  - aid: regal-ai:regal-events-api
    name: Regal Events API
    tags:
      - Events
      - Contacts
      - Identity Resolution
      - Ingestion
      - Custom Events
    humanURL: https://developer.regal.ai/reference/api
    properties:
      - url: https://developer.regal.ai/reference/overview
        type: Documentation
      - url: https://developer.regal.ai/reference/api
        type: Documentation
      - url: https://developer.regal.ai/docs/send-custom-event-to-regal
        type: Documentation
      - url: https://developer.regal.ai/reference/faq
        type: FAQ
      - url: openapi/regal-events-api-openapi.yml
        type: OpenAPI
      - url: json-schema/regal-contact-schema.json
        type: JSONSchema
      - url: json-schema/regal-event-schema.json
        type: JSONSchema
      - url: json-ld/regal-ai-context.jsonld
        type: JSONLD
      - url: capabilities/events-events.yaml
        type: NaftikoCapability
    description: >-
      The Regal Events API is a single high-throughput ingest endpoint
      (POST https://events.regalvoice.com/events) that creates or updates a
      contact and records a custom event on the contact profile. The body
      uses a userId plus a traits object (phones, emails, firstName,
      lastName, address, custom properties) and a top-level name/properties
      pair describing the event. Identity resolution iterates identifiers in
      the order primary phone > any other phone > primary email > any other
      email > userId. A contact must have at least one phone or email to be
      considered contactable. Authenticated via API key in the Authorization
      header. Rate limited to 300 requests per second by default. This is
      the same endpoint that triggers Journeys (and therefore outbound
      calls, SMS journeys, and reminder sequences) when paired with the
      correct event name and TCPA opt-in flags.
  - aid: regal-ai:regal-branded-phone-numbers-api
    name: Regal Branded Phone Numbers API
    tags:
      - Branded Caller ID
      - Phone Numbers
      - Trust Center
      - Carrier Registration
    humanURL: https://developer.regal.ai/reference/post-branded-phone-number
    properties:
      - url: https://developer.regal.ai/reference/post-branded-phone-number
        type: Documentation
      - url: https://developer.regal.ai/reference/patch-branded-phone-number
        type: Documentation
      - url: https://developer.regal.ai/reference/delete-branded-phone-number
        type: Documentation
      - url: openapi/regal-branded-phone-numbers-api-openapi.yml
        type: OpenAPI
      - url: json-schema/regal-branded-phone-number-schema.json
        type: JSONSchema
      - url: capabilities/branded-phone-numbers.yaml
        type: NaftikoCapability
    description: >-
      The Branded Phone Numbers API at api.regal.ai/v1/brandedPhoneNumbers
      lets you register, update, and remove branded caller ID and spam
      remediation entries on a per-carrier, per-feature basis. POST creates
      a new registration tying a phoneNumber to a businessProfileId and a
      carrierFeatures array (with brandingNameShort, brandingNameLong,
      internalName, reportingGroup, and one of spamRemediation or
      brandedCallerId enabled). PATCH updates the registration partially.
      DELETE removes it once all carrier submissions are inactive. The
      surface is rate limited to 10 requests per second.
  - aid: regal-ai:regal-management-api
    name: Regal Management API
    tags:
      - Business Profiles
      - Phone Numbers
      - Campaigns
      - Dispositions
      - Account
    humanURL: https://developer.regal.ai/reference/overview
    properties:
      - url: https://developer.regal.ai/reference/overview
        type: Documentation
      - url: https://www.regal.ai/blog/january-2025-releases
        type: ChangeLog
      - url: openapi/regal-management-api-openapi.yml
        type: OpenAPI
      - url: capabilities/management-business-profiles.yaml
        type: NaftikoCapability
      - url: capabilities/management-active-phone-numbers.yaml
        type: NaftikoCapability
      - url: capabilities/management-campaigns.yaml
        type: NaftikoCapability
      - url: capabilities/management-dispositions.yaml
        type: NaftikoCapability
    description: >-
      The Management API exposes read-only listing endpoints over
      api.regal.ai/v1 covering Business Profiles (used to drive branded
      caller ID), Active Phone Numbers in your tenant, Outbound Campaigns,
      and AI Call Dispositions. These endpoints were introduced in the
      January 2025 release to enable programmatic onboarding, audit, and
      reporting against the tenant's configuration without screen-scraping
      the Regal app UI.
  - aid: regal-ai:regal-messages-api
    name: Regal Messages API
    tags:
      - SMS
      - Messaging
      - Outbound
      - Campaigns
    humanURL: https://developer.regal.ai/reference/send-message
    properties:
      - url: https://developer.regal.ai/reference/send-message
        type: Documentation
      - url: openapi/regal-messages-api-openapi.yml
        type: OpenAPI
      - url: json-schema/regal-message-schema.json
        type: JSONSchema
      - url: capabilities/messages-send-message.yaml
        type: NaftikoCapability
    description: >-
      The Messages API at POST https://api.regal.ai/v1/messages/send
      delivers outbound SMS messages tied to a Regal SMS campaign. The body
      requires a to recipient object, a channel value of "sms", and either
      a campaignId (which supplies default from-number and content) or an
      explicit from object and content object. Unknown destination numbers
      are automatically resolved to new contact profiles. Returns 202
      Accepted for queued messages and is rate limited to 10 requests per
      second.
  - aid: regal-ai:regal-reporting-webhooks
    name: Regal Reporting Webhooks
    tags:
      - Webhooks
      - Events
      - Reporting
      - Streaming
      - AsyncAPI
    humanURL: https://developer.regal.ai/docs/reporting-webhooks
    properties:
      - url: https://developer.regal.ai/docs/reporting-webhooks
        type: Documentation
      - url: https://support.regal.ai/hc/en-us/articles/5725272620187-How-to-Use-Journey-Webhooks
        type: Documentation
      - url: asyncapi/regal-reporting-webhooks-asyncapi.yml
        type: AsyncAPI
      - url: capabilities/reporting-webhooks.yaml
        type: NaftikoCapability
    description: >-
      Regal publishes 40+ reporting webhook event types covering agent
      activity, call lifecycle (placed, completed, IVR triggered, wrapup),
      call recording and transcript availability, AI call analysis, task
      reservations, SMS lifecycle (queued, sent, received, failed,
      undelivered, conversation completed), MMS, email, voicemail (recording
      and transcript availability, completion), contact lifecycle (created,
      subscribed, unsubscribed, attribute and phone/email edits, experiment
      assignment), scheduled callbacks and reminders, custom tasks, custom
      objects, and cancel-all-automated-tasks signals. Each event carries a
      common envelope (userId, traits, name, eventId, properties,
      originalTimestamp, eventSource) plus event-specific properties.
      Webhooks must respond within five seconds or the event is dropped (no
      retries); endpoint changes take up to five minutes to propagate.
common:
  - type: Portal
    url: https://www.regal.ai
  - type: Documentation
    url: https://developer.regal.ai
  - type: Documentation
    url: https://developer.regal.ai/docs
  - type: Documentation
    url: https://developer.regal.ai/reference/overview
  - type: GettingStarted
    url: https://developer.regal.ai/docs/plan-your-implementation
  - type: Documentation
    url: https://developer.regal.ai/llms.txt
  - type: FAQ
    url: https://developer.regal.ai/reference/faq
  - type: SupportPortal
    url: https://support.regal.ai/hc/en-us
  - type: Documentation
    url: https://support.regal.ai/hc/en-us/articles/5725458229531-Integration-Guides-API-Docs
  - type: Login
    url: https://app.regal.io
  - type: SignUp
    url: https://www.regal.ai/get-a-demo
  - type: Pricing
    url: https://www.regal.ai/pricing
  - type: Plans
    url: plans/regal-ai-plans-pricing.yml
  - type: RateLimits
    url: rate-limits/regal-ai-rate-limits.yml
  - type: FinOps
    url: finops/regal-ai-finops.yml
  - type: Blog
    url: https://www.regal.ai/blog
  - type: ChangeLog
    url: https://www.regal.ai/blog/january-2025-releases
  - type: Customers
    url: https://www.regal.ai/customers
  - type: Product
    url: https://www.regal.ai/ai-agents
  - type: Product
    url: https://www.regal.ai/sales-dialer
  - type: Product
    url: https://www.regal.ai/journey-builder
  - type: Product
    url: https://www.regal.ai/conversation-intelligence
  - type: Careers
    url: https://www.regal.ai/careers
  - type: Company
    url: https://www.regal.ai/about
  - type: Contact
    url: https://www.regal.ai/contact
  - type: TrustCenter
    url: https://www.regal.ai/security
  - type: PrivacyPolicy
    url: https://www.regal.ai/privacy-policy
  - type: TermsOfService
    url: https://www.regal.ai/terms-of-service
  - type: LinkedIn
    url: https://www.linkedin.com/company/regal-ai-official
  - type: Twitter
    url: https://twitter.com/regalio
  - type: YouTube
    url: https://www.youtube.com/@regalio
  - type: Integrations
    url: https://developer.regal.ai/docs/salesforce
    name: Salesforce
  - type: Integrations
    url: https://developer.regal.ai/docs/hubspot
    name: HubSpot
  - type: Integrations
    url: https://developer.regal.ai/docs/segment
    name: Segment
  - type: Integrations
    url: https://developer.regal.ai/docs/mparticle
    name: mParticle
  - type: Integrations
    url: https://developer.regal.ai/docs/zendesk
    name: Zendesk
  - type: Integrations
    url: https://developer.regal.ai/docs/kustomer
    name: Kustomer
  - type: Integrations
    url: https://developer.regal.ai/docs/klaviyo
    name: Klaviyo
  - type: Integrations
    url: https://developer.regal.ai/docs/braze
    name: Braze
  - type: Integrations
    url: https://developer.regal.ai/docs/marketo
    name: Marketo
  - type: Integrations
    url: https://developer.regal.ai/docs/customerio
    name: Customer.io
  - type: Integrations
    url: https://developer.regal.ai/docs/iterable
    name: Iterable
  - type: Integrations
    url: https://developer.regal.ai/docs/microsoft-dynamics-365
    name: Microsoft Dynamics 365
  - type: Integrations
    url: https://developer.regal.ai/docs/zoho
    name: Zoho
  - type: Integrations
    url: https://developer.regal.ai/docs/hightouch
    name: Hightouch
  - type: Integrations
    url: https://developer.regal.ai/docs/calcom
    name: Cal.com
  - type: Integrations
    url: https://developer.regal.ai/docs/calendly
    name: Calendly
  - type: Integrations
    url: https://developer.regal.ai/docs/zapier
    name: Zapier
  - type: Integrations
    url: https://developer.regal.ai/docs/sendgrid
    name: SendGrid
  - type: Integrations
    url: https://developer.regal.ai/docs/slack
    name: Slack
  - type: Integrations
    url: https://developer.regal.ai/docs/microsoft-teams
    name: Microsoft Teams
  - type: Integrations
    url: https://developer.regal.ai/docs/8x8
    name: 8x8
  - type: Integrations
    url: https://developer.regal.ai/docs/five9
    name: Five9
  - type: Integrations
    url: https://developer.regal.ai/docs/talkdesk
    name: Talkdesk
  - type: Integrations
    url: https://developer.regal.ai/docs/snowflake-data-share
    name: Snowflake Data Share
  - type: Integrations
    url: https://developer.regal.ai/docs/amazon-s3
    name: Amazon S3
  - type: Integrations
    url: https://developer.regal.ai/docs/freshdesk
    name: Freshdesk
  - type: Integrations
    url: https://developer.regal.ai/docs/assembled
    name: Assembled
  - type: Integrations
    url: https://developer.regal.ai/docs/gong
    name: Gong
  - type: Integrations
    url: https://developer.regal.ai/docs/balto
    name: Balto
  - type: Integrations
    url: https://developer.regal.ai/docs/kindlyai
    name: Kindly
  - type: Embed
    url: https://developer.regal.ai/docs/salesforce-embed
    name: Salesforce Embed
  - type: Embed
    url: https://developer.regal.ai/docs/kustomer-embed
    name: Kustomer Embed
  - type: Embed
    url: https://developer.regal.ai/docs/retool
    name: Retool Embed
  - type: Embed
    url: https://developer.regal.ai/docs/chrome-extension
    name: Chrome Extension
  - type: SingleSignOn
    url: https://developer.regal.ai/docs/google-sso
    name: Google SSO
  - type: SingleSignOn
    url: https://developer.regal.ai/docs/okta-sso
    name: Okta SSO
  - type: SingleSignOn
    url: https://developer.regal.ai/docs/azure-sso
    name: Azure SSO
  - type: SCIM
    url: https://developer.regal.ai/docs/okta-scim
    name: Okta SCIM
  - type: Vocabulary
    url: vocabulary/regal-ai-vocabulary.yml
  - type: Features
    data:
      - AI Phone Agents for 24/7 inbound and outbound voice with sub-second
        latency and 30+ languages
      - SMS, Chat, and WebRTC AI Agents sharing the same prompt, knowledge
        base, and action library
      - No-code Agent Builder with prompts, dynamic variables, actions,
        action sequences, branching, and agent variants
      - Custom Actions framework that lets voice agents POST structured
        payloads to customer HTTP endpoints and branch on the response
      - Journey Builder for multi-channel customer journeys including
        triggered outbound calls gated by TCPA opt-in flags
      - Conversation Intelligence with AI call analysis, custom AI analysis
        and reporting, coverage gap dashboard, and cross-transcript search
      - Sales Dialer with batch dialing, outbound routing, branded caller
        ID, spam remediation, and iOS call screening handling
      - Copilot for AI-assisted agent design and tuning
      - Single Custom Events ingestion endpoint
        (events.regalvoice.com/events) with userId/phone/email identity
        resolution at 300 RPS
      - v1 Management API for Business Profiles, Active Phone Numbers,
        Campaigns, Dispositions, Branded Phone Numbers, and SMS sending
      - 40+ reporting webhook event types covering calls, SMS, MMS, email,
        voicemail, contact lifecycle, scheduling, and custom tasks
      - Native data integrations with Segment, mParticle, HubSpot,
        Salesforce, Zendesk, Kustomer, Klaviyo, Braze, Marketo,
        Customer.io, Iterable, Microsoft Dynamics 365, Zoho, Hightouch,
        Cal.com, Calendly, Snowflake Data Share, Amazon S3, Slack,
        Microsoft Teams, SendGrid, Zapier
      - CCaaS integrations with 8x8, Five9, and Talkdesk
      - Embeddable iframe for Salesforce, Kustomer, Retool, and Chrome
        Extension
      - SSO via Google, Okta, and Azure; SCIM via Okta
      - SOC 2, HIPAA, GDPR, CCPA, and DPA compliance with no customer data
        used for LLM training
    sources:
      - https://www.regal.ai
      - https://developer.regal.ai
      - https://developer.regal.ai/reference/overview
      - https://developer.regal.ai/docs/reporting-webhooks
      - https://www.regal.ai/blog/january-2025-releases
    updated: '2026-05-24'
maintainers:
  - FN: Kin Lane
    email: [email protected]
    url: https://apievangelist.com