Ovation

aid: ovation
name: Ovation
description: >-
  Ovation is an AI-first guest experience and feedback platform for restaurants,
  founded by Zack Oates and voted the #1 guest feedback platform in a
  RestaurantOwner.com survey. It uses a frictionless, SMS-based two-question
  survey to capture real-time guest sentiment on- and off-premise, then applies
  AI to categorize feedback across 35+ restaurant-specific topics, surface
  operational insights, generate guest-recovery responses, manage online
  reviews, and run text marketing campaigns. Ovation connects to 50+ POS, online
  ordering, and loyalty systems, including Olo, to source guest interactions.
  These are pre-built partner integrations; Ovation does not publish a public,
  self-service developer API or API reference. Where integration is technical it
  is inbound and partner-driven: for example, Ovation receives Olo webhook events
  (OrderPlaced, OrderClosed, OrderCancelled, GuestOptIn, UserOptOut, and similar)
  authenticated with a shared secret, and the connection is configured directly
  through the partner's customer success and developer teams rather than via a
  self-serve Ovation API. Integration access is arranged directly with the
  company.
type: Index
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - Restaurant
  - Guest Feedback
  - Guest Experience
  - Reputation Management
  - SMS Marketing
  - Analytics
url: https://raw.githubusercontent.com/api-evangelist/ovation/refs/heads/main/apis.yml
created: '2026-06-02'
modified: '2026-06-02'
specificationVersion: '0.19'
apis:
  - aid: ovation:rest-api
    name: Ovation Integrations
    description: >-
      Ovation captures guest feedback through frictionless integrations with
      online ordering, POS, loyalty, reservations, and digital signage
      platforms, then routes sentiment data into its guest-recovery,
      reputation, and analytics workflows. Integrations are delivered as
      pre-built partner connections rather than a documented public API; no
      public API reference, base URL, or self-serve authentication is
      published. Technical connections are inbound and partner-driven (for
      example, Olo delivers order and guest webhook events to Ovation using a
      shared-secret key, configured through Olo's customer success and developer
      support), and integration access is arranged directly with Ovation.
      Online ordering partners include Olo, Incentivio, ChowNow, Lunchbox,
      Flipdish, Bbot, Appfront, Captain AI, Ordering360, OrderB4, and xDine; POS
      partners include Toast, Square, SpotOn, Revel, Auphan, CBS NorthStar, QU
      Beyond POS, and Crisp; loyalty partners include Paytronix, Punchh, Thanx,
      Como, Spendgo, CityGro by Patch, and Incentivio; with OpenTable
      (reservations), Glyde (table pay), and Raydiant (digital signage).
    humanURL: https://ovationup.com/integrations/
    tags:
      - Integrations
      - Guest Feedback
      - Webhooks
      - Point Of Sale
      - Online Ordering
      - Loyalty
    properties:
      - type: Documentation
        url: https://ovationup.com/integrations/
      - type: Documentation
        title: Onboarding & Integration Guide
        url: https://ovation.gitbook.io/
      - type: Documentation
        title: Olo Integration
        url: https://go.ovationup.com/integration/
common:
  - type: Website
    url: https://ovationup.com/
  - type: Documentation
    url: https://ovationup.com/integrations/
  - type: Documentation
    title: Onboarding & Integration Guide
    url: https://ovation.gitbook.io/
  - type: GitHubOrganization
    url: https://github.com/ovationup
  - type: SignUp
    url: https://ovationup.com/pricing/
  - type: Login
    url: https://v2.ovationup.com/login
  - type: Pricing
    url: https://ovationup.com/pricing/
  - type: Support
    url: https://ovationup.com/contact-us/
  - type: Blog
    url: https://ovationup.com/blog/
  - type: LinkedIn
    url: https://www.linkedin.com/company/ovationup
  - type: X
    url: https://x.com/ovationup
maintainers:
  - FN: Kin Lane
    email: [email protected]