Olo

aid: olo
name: Olo
description: Olo is a leading on-demand commerce platform powering the digital experience for restaurant brands, serving
  approximately 750+ enterprise and emerging chains across 90,000+ restaurant locations. The Olo platform combines online
  ordering, delivery dispatch, marketplace integration (Rails), payments (Olo Pay), guest data (GDP / Marketing), loyalty,
  and POS connectivity (Omnivore) into a single restaurant commerce stack. Developers and certified Olo Connect partners
  build against the Ordering API (custom order injection), Rails API (third-party marketplace order delivery), Dispatch
  API (delivery orchestration), the POS Interface (OloCloud) for direct POS integrations, the Omnivore API (multi-POS
  abstraction), the Olo Pay SDKs (iOS, Android, Flutter, Digital Wallets), and a webhook surface that fires order, loyalty,
  gift-card, and tender events. APIs use signature-based request authorization (HMAC) for ordering/rails plus webhook
  signature validation; sample code is published for C#, Java, PHP, Ruby, JavaScript, and Python. Olo (NYSE - OLO) is
  headquartered in New York City and went public in March 2021.
type: Index
position: Consumer
access: 3rd-Party
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - Food Service
  - Restaurants
  - Online Ordering
  - Delivery
  - Point of Sale
  - Hospitality
  - Payments
  - Loyalty
  - Marketing
created: '2026-05-25'
modified: '2026-05-25'
url: https://raw.githubusercontent.com/api-evangelist/olo/refs/heads/main/apis.yml
specificationVersion: '0.19'
apis:
  - aid: olo:olo-ordering
    name: Olo Ordering API
    description: The Olo Ordering API is the platform's flagship order-injection surface, enabling certified partner
      apps, branded restaurant clients, and white-label storefronts to push custom orders, baskets, and payment
      authorizations into Olo's network of 90,000+ restaurant locations. The API covers menu retrieval, basket
      construction, basket validation, fulfillment options (pickup, curbside, dine-in, delivery), gift cards,
      coupons, loyalty redemption, and order submission. Requests are signed with HMAC-based signature authorization;
      sandbox credentials are issued through the Olo Developer Portal after partner certification.
    humanURL: https://developer.olo.com/
    tags:
      - Ordering
      - Baskets
      - Menus
      - Restaurants
    properties:
      - type: DeveloperPortal
        url: https://developer.olo.com/
      - type: Authentication
        url: https://github.com/ololabs/dev-support-code-samples
      - type: CodeExamples
        url: https://github.com/ololabs/dev-support-code-samples
  - aid: olo:olo-rails
    name: Olo Rails API
    description: Olo Rails is the marketplace-delivery integration surface, accepting orders originated on third-party
      delivery marketplaces (DoorDash, Uber Eats, Grubhub, Google, and 25+ other channels) and injecting them into
      the restaurant's POS through Olo. Rails normalizes menu mapping, modifier translation, fulfillment timing, and
      tax/tender handling across marketplaces. Partners authenticate with Rails-specific signature authorization that
      differs from the Ordering API signature scheme.
    humanURL: https://www.olo.com/products/rails
    tags:
      - Rails
      - Marketplace
      - Delivery
      - Order Injection
    properties:
      - type: Documentation
        url: https://www.olo.com/products/rails
      - type: Authentication
        url: https://github.com/ololabs/dev-support-code-samples
      - type: CodeExamples
        url: https://github.com/ololabs/dev-support-code-samples
  - aid: olo:olo-dispatch
    name: Olo Dispatch API
    description: The Olo Dispatch API orchestrates direct delivery for restaurants by routing orders to a network of
      delivery service providers (DSPs) such as DoorDash Drive, Uber Direct, Postmates, and Relay. Dispatch handles
      quote retrieval, driver assignment, status callbacks, fee calculation, and tipping. Restaurants use Dispatch to
      power their own branded delivery without operating a fleet.
    humanURL: https://www.olo.com/products/dispatch
    tags:
      - Dispatch
      - Delivery
      - Logistics
      - Last Mile
    properties:
      - type: Documentation
        url: https://www.olo.com/products/dispatch
      - type: StatusPage
        url: https://status.olo.com/
  - aid: olo:olo-pos-interface
    name: Olo POS Interface (OloCloud)
    description: The Olo POS Interface Specification (commonly OloCloud) is the contract POS vendors implement to make
      their point-of-sale system natively integrable with Olo's ordering platform. The interface defines menu
      synchronization, order injection, store hours, store status (eighty-sixing), and tender configuration that the
      POS must accept and respond to. Certified POS systems include NCR Aloha, PAR Brink, Oracle Micros Simphony,
      POSitouch, Squirrel, and others.
    humanURL: https://olosupport.zendesk.com/hc/en-us/articles/115002761943-Olo-POS-Interface-Specification-aka-OloCloud
    tags:
      - POS
      - Point of Sale
      - Integration
      - Menus
    properties:
      - type: Documentation
        url: https://olosupport.zendesk.com/hc/en-us/articles/115002761943-Olo-POS-Interface-Specification-aka-OloCloud
  - aid: olo:olo-omnivore
    name: Omnivore POS API
    description: Omnivore (acquired by Olo in 2019) is a universal POS API that abstracts 12+ point-of-sale systems
      behind a single REST surface, handling 5.6M API calls per day across 23,000+ restaurant locations. Endpoints
      cover tickets, menus, employees, tenders, modifiers, discounts, and location data. Supported POS systems
      include NCR Aloha, PAR Brink, Dinerware, Micros Simphony, Micros 3700, POSitouch, Squirrel, XPIENT, Maitre'D,
      NCR Cloud Connect, Simphony FE, and SimphonyCloud.
    humanURL: https://www.olo.com/omnivoreapi
    tags:
      - POS
      - Omnivore
      - Tickets
      - Multi-POS
    properties:
      - type: Documentation
        url: https://www.olo.com/omnivoreapi
      - type: Login
        url: https://panel.omnivore.io/login
  - aid: olo:olo-pay
    name: Olo Pay API
    description: Olo Pay is the platform's embedded payments solution, providing PCI-compliant card capture, tokenization,
      Apple Pay / Google Pay digital wallet acceptance, network tokenization, fraud prevention, and chargeback handling
      for restaurant brands. Developers integrate via native SDKs (iOS, Android, Flutter) and a Digital Wallets SDK
      that complements the Olo Ordering API checkout flow. Olo Pay is also offered as Borderless Payments for cross-border
      transactions.
    humanURL: https://www.olo.com/products/pay
    tags:
      - Payments
      - Pay
      - PCI
      - Digital Wallets
    properties:
      - type: Documentation
        url: https://www.olo.com/products/pay
      - type: SDK
        url: https://github.com/ololabs/olo-pay-ios-sdk-releases
      - type: SDK
        url: https://github.com/ololabs/olo-pay-android-sdk-releases
      - type: SDK
        url: https://github.com/ololabs/olo-pay-flutter-sdk-releases
      - type: SDK
        url: https://github.com/ololabs/pay-digitalwallets-ios-sdk-releases
      - type: SDK
        url: https://github.com/ololabs/pay-digitalwallets-android-sdk-releases
      - type: SDK
        url: https://github.com/ololabs/pay-digitalwallets-flutter-sdk-releases
  - aid: olo:olo-network
    name: Olo Network API
    description: The Olo Network is a second-party ordering ecosystem that exposes participating restaurant brands'
      menus and ordering surfaces to high-intent guest channels (super-apps, wallets, voice agents, AI assistants)
      while keeping the restaurant in control of the guest relationship. Network API access lets approved channel
      partners discover stores, fetch menus, build baskets, and submit orders that flow through the same Ordering /
      POS Interface pipeline.
    humanURL: https://www.olo.com/network
    tags:
      - Network
      - Second-Party
      - Distribution
      - Channels
    properties:
      - type: Documentation
        url: https://www.olo.com/network
  - aid: olo:olo-marketing
    name: Olo Marketing & Guest Data Platform API
    description: Olo Marketing and the Guest Data Platform (GDP) unify first-party guest data captured across ordering,
      payments, loyalty, host, and sentiment signals into a single guest profile that powers segmentation, lifecycle
      campaigns, and personalization. The Marketing surface exposes segments, campaigns, audiences, events, and webhooks
      used by ESPs, SMS providers (Attentive, Infobip), and loyalty engines to engage guests at scale.
    humanURL: https://www.olo.com/products/marketing
    tags:
      - Marketing
      - Guest Data Platform
      - GDP
      - Segmentation
      - Personalization
    properties:
      - type: Documentation
        url: https://www.olo.com/products/marketing
  - aid: olo:olo-loyalty
    name: Olo Loyalty API
    description: Olo Loyalty (formerly OloEngage) lets restaurant brands run rewards programs that are tightly bound
      to the Ordering and POS surfaces - accrual, redemption, tier evaluation, and single-sign-on flow through the
      Loyalty API and matching loyalty SSO endpoints exposed on the developer portal. Integrates with third-party
      loyalty engines (Punchh, Paytronix, Thanx) as well as Olo's native loyalty product.
    humanURL: https://www.olo.com/products/olo-loyalty
    tags:
      - Loyalty
      - Rewards
      - SSO
      - Engagement
    properties:
      - type: Documentation
        url: https://www.olo.com/products/olo-loyalty
  - aid: olo:olo-host
    name: Olo Host API
    description: Olo Host (acquired from Wisely) provides reservations, waitlist, table management, and host-stand
      workflows for restaurants. The Host API exposes reservation creation, waitlist updates, table state, and guest
      tagging, integrating with the Guest Data Platform so dine-in behavior enriches the same guest profile used in
      ordering and marketing.
    humanURL: https://www.olo.com/products/host
    tags:
      - Host
      - Reservations
      - Waitlist
      - Dine-In
    properties:
      - type: Documentation
        url: https://www.olo.com/products/host
  - aid: olo:olo-sentiment
    name: Olo Sentiment API
    description: Olo Sentiment aggregates guest feedback signals - post-order surveys, public reviews (Google, Yelp),
      and social mentions - and exposes them through a sentiment API used for reputation management dashboards and
      automated guest recovery workflows.
    humanURL: https://www.olo.com/products/sentiment
    tags:
      - Sentiment
      - Reviews
      - Reputation
      - Feedback
    properties:
      - type: Documentation
        url: https://www.olo.com/products/sentiment
  - aid: olo:olo-webhooks
    name: Olo Webhooks
    description: Olo exposes outbound webhooks that fire on order lifecycle events (placed, confirmed, ready, completed,
      refunded), gift-card activity, loyalty accrual / redemption, tender events, and marketplace status changes.
      Webhooks are HMAC-signed; reference signature-validation samples are published in C#, Java, PHP, Ruby,
      JavaScript, and Python in the ololabs/dev-support-code-samples repository.
    humanURL: https://github.com/ololabs/dev-support-code-samples
    tags:
      - Webhooks
      - Events
      - Notifications
    properties:
      - type: Documentation
        url: https://github.com/ololabs/dev-support-code-samples
      - type: CodeExamples
        url: https://github.com/ololabs/dev-support-code-samples
common:
  - type: Portal
    url: https://www.olo.com/
  - type: DeveloperPortal
    url: https://developer.olo.com/
  - type: SignUp
    url: https://developer.olo.com/Account/Register
  - type: Login
    url: https://developer.olo.com/Account/Login
  - type: Documentation
    url: https://developer.olo.com/
  - type: Partners
    url: https://partners.olo.com/
  - type: TermsOfService
    url: https://www.olo.com/api-usage-terms/
  - type: PrivacyPolicy
    url: https://www.olo.com/privacy-policy/
  - type: StatusPage
    url: https://status.olo.com/
  - type: Support
    url: https://olosupport.zendesk.com/hc/en-us
  - type: KnowledgeCenter
    url: https://olosupport.zendesk.com/hc/en-us
  - type: Blog
    url: https://www.olo.com/blog
  - type: GitHubOrganization
    url: https://github.com/ololabs
  - type: LinkedIn
    url: https://www.linkedin.com/company/olo
  - type: X
    url: https://twitter.com/olo
  - type: YouTube
    url: https://www.youtube.com/@OloRestaurantTech
  - type: Security
    url: https://www.olo.com/security/
  - type: TrustCenter
    url: https://trust.olo.com/
  - type: CodeExamples
    url: https://github.com/ololabs/dev-support-code-samples
  - type: SDK
    url: https://github.com/ololabs/olo-pay-ios-sdk-releases
  - type: SDK
    url: https://github.com/ololabs/olo-pay-android-sdk-releases
  - type: SDK
    url: https://github.com/ololabs/olo-pay-flutter-sdk-releases
  - type: SDK
    url: https://github.com/ololabs/pay-digitalwallets-ios-sdk-releases
  - type: SDK
    url: https://github.com/ololabs/pay-digitalwallets-android-sdk-releases
  - type: SDK
    url: https://github.com/ololabs/pay-digitalwallets-flutter-sdk-releases
  - type: Plans
    url: plans/olo-plans-pricing.yml
  - type: RateLimits
    url: rate-limits/olo-rate-limits.yml
  - type: Vocabulary
    url: vocabulary/olo-vocabulary.yaml
  - type: JSONLD
    url: json-ld/olo-context.jsonld
  - type: Features
    data:
      - name: Direct Online Ordering
        description: White-label web, mobile, and kiosk ordering surfaces backed by the Olo Ordering API for 800+ enterprise restaurant brands.
      - name: Rails Marketplace Integration
        description: Bidirectional integration with DoorDash, Uber Eats, Grubhub, Google, and 25+ marketplaces for menu sync and order injection.
      - name: Dispatch Direct Delivery
        description: Multi-DSP delivery orchestration across DoorDash Drive, Uber Direct, Postmates, and Relay with quote-and-tender routing.
      - name: Olo Network (Second-Party Distribution)
        description: Curated ordering distribution to super-apps, voice agents, and AI assistants while restaurants retain the guest relationship.
      - name: Omnivore Universal POS API
        description: Single REST interface abstracting 12+ POS systems (Aloha, PAR Brink, Micros, POSitouch, etc.) for partner integrations.
      - name: Olo Pay Embedded Payments
        description: PCI-compliant card capture, network tokenization, Apple Pay / Google Pay, and fraud prevention via native iOS, Android, and Flutter SDKs.
      - name: Guest Data Platform (GDP)
        description: Unified first-party guest profile combining ordering, payments, loyalty, host, and sentiment signals for segmentation and personalization.
      - name: Olo Marketing
        description: Lifecycle campaigns and personalization driven by GDP audiences and integrations with Attentive, Infobip, and email providers.
      - name: Olo Loyalty
        description: Native loyalty plus integrations with Punchh, Paytronix, and Thanx with loyalty SSO bound to ordering and POS.
      - name: Olo Host
        description: Reservations, waitlist, and table management (formerly Wisely) feeding GDP for unified guest profiles.
      - name: Sentiment and Reputation
        description: Aggregated post-order surveys, public review monitoring, and automated guest recovery workflows.
      - name: Catering+
        description: Catering order management with capacity controls, lead times, and large-order workflows on top of the Ordering API.
      - name: Switchboard
        description: Digitized phone-order capture that routes voice orders into Olo Ordering and the POS Interface.
      - name: Serve and Olo Accounts
        description: Front-end ordering kit and passwordless guest checkout that reduce friction across guest channels.
      - name: Sync (Local Listings)
        description: Local listing management across Google, Yelp, and search surfaces tied to restaurant store data.
      - name: Webhooks for Order and Loyalty Events
        description: Outbound HMAC-signed webhooks for order lifecycle, loyalty, gift-card, and tender events.
      - name: Sandbox Environment
        description: Dedicated sandbox issued through the Olo Developer Portal for partner certification and integration testing.
      - name: Olo Connect Partner Program
        description: Tiered (Standard, Gold, Platinum) partner program governing certification, co-marketing, and integration distribution.
  - type: UseCases
    data:
      - name: Branded Direct Ordering for Enterprise Restaurant Chains
        description: Power web, app, kiosk, and voice ordering for chains like Five Guys, P.F. Chang's, Portillo's, and First Watch.
      - name: Marketplace Order Injection
        description: Inject DoorDash, Uber Eats, and Grubhub orders into the restaurant POS via Rails without manual tablet workflows.
      - name: Restaurant-Operated Direct Delivery
        description: Dispatch routes direct-delivery orders to DSPs without operators running their own fleet.
      - name: POS Partner Integrations via Omnivore
        description: Loyalty, payroll, KDS, and analytics vendors integrate against Omnivore once and reach 12+ POS systems.
      - name: Loyalty and Gift Card Programs
        description: Tie accrual / redemption directly to checkout via Olo Loyalty and webhooks.
      - name: Guest Data Activation
        description: Build first-party audiences in GDP and activate them through Olo Marketing, Attentive SMS, and email ESPs.
      - name: Catering and Large-Order Channels
        description: Manage catering capacity, lead times, and corporate accounts with Catering+ on top of Ordering API.
      - name: Voice and AI Assistant Order Channels
        description: Olo Network distributes ordering capabilities into voice, super-app, and AI assistant surfaces.
      - name: Reservations and Hospitality
        description: Run host stand, waitlist, and reservation flows via Olo Host while feeding the same guest profile.
      - name: Reputation and Guest Recovery
        description: Aggregate sentiment signals and trigger automated recovery workflows after negative experiences.
  - type: Integrations
    data:
      - name: DoorDash
        description: Marketplace ordering via Rails and direct delivery via Dispatch.
      - name: Uber Eats
        description: Marketplace integration via Rails and Uber Direct via Dispatch.
      - name: Grubhub
        description: Marketplace order injection via Rails.
      - name: Google
        description: Order with Google integration and Sync local listings.
      - name: Toast
        description: POS interoperability for shared restaurant brands.
      - name: NCR Aloha
        description: POS Interface and Omnivore-supported point-of-sale.
      - name: PAR Brink
        description: POS Interface and Omnivore-supported point-of-sale.
      - name: Oracle Micros Simphony
        description: POS Interface support for Simphony and SimphonyCloud.
      - name: POSitouch
        description: POS Interface and Omnivore-supported point-of-sale.
      - name: 7shifts
        description: Labor scheduling integration consuming Olo restaurant and order data.
      - name: Attentive
        description: SMS marketing activation driven by GDP audiences.
      - name: Infobip
        description: Conversational messaging integration for marketing and order updates.
      - name: Punchh
        description: Third-party loyalty engine integrated via Olo Loyalty.
      - name: Paytronix
        description: Loyalty and gift-card integration via Olo Loyalty.
      - name: Thanx
        description: Loyalty engine integration.
      - name: Apple Pay
        description: Digital wallet acceptance via Olo Pay SDKs.
      - name: Google Pay
        description: Digital wallet acceptance via Olo Pay SDKs.
  - type: Solutions
    data:
      - name: Increase Orders
        description: Ordering, Serve, Dispatch, Rails, Catering+, Loyalty, Order with Google, Switchboard, and Olo Network.
      - name: Streamline Operations
        description: Olo Pay, Host, and Sync to streamline payments, reservations, and local listings.
      - name: Improve Guest Experiences
        description: Marketing, GDP, Sentiment, and Olo Accounts for unified, personalized guest journeys.
maintainers:
  - FN: Kin Lane
    email: [email protected]