Microsoft Dynamics 365

name: Microsoft Dynamics 365
description: Microsoft Dynamics 365 is a cloud-based suite of business applications that unify CRM and ERP capabilities to help organizations manage sales, marketing, customer service, finance, operations, and commerce.
url: https://dynamics.microsoft.com/
created: '2025-01-20'
modified: '2026-04-28'
specificationVersion: '0.18'
apis:
  - name: Dynamics 365 Sales API
    description: API for managing sales processes, leads, opportunities, accounts, and contacts in Dynamics 365 Sales.
    image: https://dynamics.microsoft.com/assets/sales-icon.png
    humanURL: https://docs.microsoft.com/dynamics365/sales/
    baseURL: https://[org].api.crm.dynamics.com/api/data/v9.2
    tags:
      - CRM
      - Leads
      - Opportunities
      - Sales
    properties:
      - type: Documentation
        url: https://docs.microsoft.com/dynamics365/sales/developer/developer-guide
      - type: OpenAPI
        url: https://[org].api.crm.dynamics.com/api/data/v9.2/$metadata
      - type: Authentication
        url: https://docs.microsoft.com/powerapps/developer/data-platform/authenticate
      - type: Rate Limits
        url: https://docs.microsoft.com/powerapps/developer/data-platform/api-limits
    contact:
      - FN: Microsoft Support
        email: [email protected]
        url: https://support.microsoft.com/dynamics365
  - name: Dynamics 365 Customer Service API
    description: API for managing customer service cases, knowledge articles, queues, and service level agreements.
    image: https://dynamics.microsoft.com/assets/service-icon.png
    humanURL: https://docs.microsoft.com/dynamics365/customer-service/
    baseURL: https://[org].api.crm.dynamics.com/api/data/v9.2
    tags:
      - Cases
      - Customer Service
      - Knowledge Base
      - Support
    properties:
      - type: Documentation
        url: https://docs.microsoft.com/dynamics365/customer-service/developer/developer-guide
      - type: OpenAPI
        url: https://[org].api.crm.dynamics.com/api/data/v9.2/$metadata
      - type: Webhooks
        url: https://docs.microsoft.com/powerapps/developer/data-platform/use-webhooks
  - name: Dynamics 365 Finance & Operations API
    description: API for managing financial operations, accounting, budgeting, and enterprise resource planning.
    image: https://dynamics.microsoft.com/assets/finance-icon.png
    humanURL: https://docs.microsoft.com/dynamics365/finance/
    baseURL: https://[org].operations.dynamics.com/data
    tags:
      - Accounting
      - ERP
      - Finance
      - Operations
    properties:
      - type: Documentation
        url: https://docs.microsoft.com/dynamics365/fin-ops-core/dev-itpro/data-entities/data-entities
      - type: OData
        url: https://docs.microsoft.com/dynamics365/fin-ops-core/dev-itpro/data-entities/odata
      - type: Authentication
        url: https://docs.microsoft.com/dynamics365/fin-ops-core/dev-itpro/data-entities/services-home-page
      - type: API Reference
        url: https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/dev-ref/api-reference
      - type: Data Management REST API
        url: https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/data-entities/data-management-api
  - name: Dynamics 365 Marketing API
    description: API for managing marketing campaigns, customer journeys, email marketing, and lead scoring.
    image: https://dynamics.microsoft.com/assets/marketing-icon.png
    humanURL: https://docs.microsoft.com/dynamics365/marketing/
    baseURL: https://[org].api.crm.dynamics.com/api/data/v9.2
    tags:
      - Campaigns
      - Email Marketing
      - Lead Scoring
      - Marketing
    properties:
      - type: Documentation
        url: https://docs.microsoft.com/dynamics365/marketing/developer/marketing-developer-guide
      - type: API Reference
        url: https://docs.microsoft.com/dynamics365/marketing/developer/extend-marketing-api
  - name: Dynamics 365 Supply Chain Management API
    description: API for managing inventory, warehouse operations, procurement, and supply chain processes.
    image: https://dynamics.microsoft.com/assets/supply-chain-icon.png
    humanURL: https://docs.microsoft.com/dynamics365/supply-chain/
    baseURL: https://[org].operations.dynamics.com/data
    tags:
      - Inventory
      - Procurement
      - Supply Chain
      - Warehouse
    properties:
      - type: Documentation
        url: https://docs.microsoft.com/dynamics365/supply-chain/dev-itpro/
      - type: Data Entities
        url: https://docs.microsoft.com/dynamics365/fin-ops-core/dev-itpro/data-entities/data-entities-data-packages
  - name: Dynamics 365 Business Central API
    description: API for managing small to medium business operations including finance, sales, service, and operations.
    image: https://dynamics.microsoft.com/assets/business-central-icon.png
    humanURL: https://docs.microsoft.com/dynamics365/business-central/
    baseURL: https://api.businesscentral.dynamics.com/v2.0/[tenant]/[environment]/api/v2.0
    tags:
      - Business Management
      - Finance
      - Operations
      - SMB
    properties:
      - type: Documentation
        url: https://docs.microsoft.com/dynamics365/business-central/dev-itpro/api-reference/v2.0/
      - type: OpenAPI
        url: https://docs.microsoft.com/dynamics365/business-central/dev-itpro/api-reference/v2.0/openapi
      - type: Getting Started
        url: https://docs.microsoft.com/dynamics365/business-central/dev-itpro/api-reference/v2.0/enabling-apis-for-dynamics-nav
      - type: Webhooks
        url: https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/api-reference/v2.0/dynamics-subscriptions
      - type: Custom API Development
        url: https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/developer/devenv-develop-custom-api
      - type: API Endpoints
        url: https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/api-reference/v2.0/endpoints-apis-for-dynamics
      - type: REST API Overview
        url: https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/webservices/api-overview
  - name: Dynamics 365 Commerce API
    description: API for managing e-commerce operations, retail stores, omnichannel commerce, and customer experiences.
    image: https://dynamics.microsoft.com/assets/commerce-icon.png
    humanURL: https://docs.microsoft.com/dynamics365/commerce/
    baseURL: https://[org].commerce.dynamics.com/api
    tags:
      - E-Commerce
      - Omnichannel
      - POS
      - Retail
    properties:
      - type: Documentation
        url: https://docs.microsoft.com/dynamics365/commerce/e-commerce-extensibility/overview
      - type: Retail Server API
        url: https://docs.microsoft.com/dynamics365/commerce/dev-itpro/retail-server-architecture
  - name: Microsoft Dataverse Web API
    description: RESTful web service API implementing OData v4.0 for interacting with data in Microsoft Dataverse, the underlying data platform for Dynamics 365 and Power Platform applications.
    humanURL: https://learn.microsoft.com/en-us/power-apps/developer/data-platform/webapi/overview
    baseURL: https://[org].api.crm.dynamics.com/api/data/v9.2
    tags:
      - Data Platform
      - Dataverse
      - OData
      - Power Platform
      - REST
    properties:
      - type: Documentation
        url: https://learn.microsoft.com/en-us/power-apps/developer/data-platform/webapi/overview
      - type: API Reference
        url: https://learn.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/about
      - type: OpenAPI
        url: openapi/microsoft-dynamics-365-dataverse-web-api-openapi.yml
      - type: JSONSchema
        url: json-schema/microsoft-dynamics-365-account-schema.json
      - type: JSONLD
        url: json-ld/microsoft-dynamics-365-context.jsonld
      - type: Web API Types and Operations
        url: https://learn.microsoft.com/en-us/power-apps/developer/data-platform/webapi/web-api-types-operations
      - type: Web API Service Documents
        url: https://learn.microsoft.com/en-us/power-apps/developer/data-platform/webapi/web-api-service-documents
      - type: Authentication
        url: https://learn.microsoft.com/en-us/power-apps/developer/data-platform/authenticate-oauth
      - type: Rate Limits
        url: https://learn.microsoft.com/en-us/power-apps/developer/data-platform/api-limits
      - type: Developer Guide
        url: https://learn.microsoft.com/en-us/power-apps/developer/data-platform/overview
  - name: Dynamics 365 Customer Insights Data API
    description: API for building applications based on unified customer data, enabling customer data unification, segmentation, and enrichment through programmatic access.
    humanURL: https://learn.microsoft.com/en-us/dynamics365/customer-insights/
    baseURL: https://api.ci.ai.dynamics.com/
    tags:
      - Analytics
      - CDP
      - Customer Data
      - Customer Insights
      - Segmentation
    properties:
      - type: Documentation
        url: https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/apis
      - type: API Management
        url: https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/apis-manage
      - type: Dataverse APIs
        url: https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/dv-odata
      - type: Developer Portal
        url: https://developer.ci.ai.dynamics.com/
  - name: Dynamics 365 Customer Insights Journeys API
    description: API for managing real-time customer journeys, segments, and event-driven marketing interactions programmatically.
    humanURL: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/
    baseURL: https://[org].api.crm.dynamics.com/api/data/v9.2
    tags:
      - Events
      - Journeys
      - Marketing Automation
      - Real-Time Marketing
    properties:
      - type: Documentation
        url: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/
      - type: Segment API
        url: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-api-segment
      - type: Events API
        url: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/developer/using-rtm-events-api
  - name: Dynamics 365 Field Service API
    description: API for managing field service operations including work orders, scheduling, resource availability, and work hour calendars.
    humanURL: https://learn.microsoft.com/en-us/dynamics365/field-service/
    baseURL: https://[org].api.crm.dynamics.com/api/data/v9.2
    tags:
      - Field Service
      - Resource Management
      - Scheduling
      - Work Orders
    properties:
      - type: Documentation
        url: https://learn.microsoft.com/en-us/dynamics365/field-service/
      - type: Resource Availability API
        url: https://learn.microsoft.com/en-us/dynamics365/field-service/search-resource-availability-api
      - type: Work Hours Calendar API
        url: https://learn.microsoft.com/en-us/dynamics365/field-service/field-service-work-hours-calendar-api
      - type: Entity Reference
        url: https://learn.microsoft.com/en-us/dynamics365/field-service/developer/reference/about-entity-reference
  - name: Dynamics 365 Human Resources API
    description: API for managing human resources operations including employee data, payroll integration, applicant tracking, and benefits administration.
    humanURL: https://learn.microsoft.com/en-us/dynamics365/human-resources/
    baseURL: https://[org].operations.dynamics.com/data
    tags:
      - HR
      - Human Resources
      - Payroll
      - Recruiting
    properties:
      - type: Documentation
        url: https://learn.microsoft.com/en-us/dynamics365/human-resources/hr-developer-overview
      - type: Authentication
        url: https://learn.microsoft.com/en-us/dynamics365/human-resources/hr-developer-api-authentication
      - type: Payroll Integration API
        url: https://learn.microsoft.com/en-us/dynamics365/human-resources/hr-admin-integration-payroll-api-introduction
      - type: Applicant Tracking API
        url: https://learn.microsoft.com/en-us/dynamics365/human-resources/hr-admin-integration-ats-api-introduction
  - name: Dynamics 365 Project Operations API
    description: API for managing project operations including project scheduling, resource management, time and expense tracking, and project financials.
    humanURL: https://learn.microsoft.com/en-us/dynamics365/project-operations/
    baseURL: https://[org].api.crm.dynamics.com/api/data/v9.2
    tags:
      - Project Accounting
      - Project Management
      - Resource Management
      - Time Tracking
    properties:
      - type: Documentation
        url: https://learn.microsoft.com/en-us/dynamics365/project-operations/
      - type: Schedule API
        url: https://learn.microsoft.com/en-us/dynamics365/project-operations/project-management/schedule-api-preview
      - type: Schedule API with Power Automate
        url: https://learn.microsoft.com/en-us/dynamics365/project-operations/project-management/scheduling-apis-powerautomate
common:
  - type: Portal
    url: https://portal.azure.com/
  - type: Authentication
    url: https://docs.microsoft.com/azure/active-directory/develop/
  - type: SDKs
    url: https://docs.microsoft.com/powerapps/developer/data-platform/sdk/
  - type: Status Page
    url: https://status.dynamics.com/
  - type: Terms of Service
    url: https://www.microsoft.com/licensing/terms/
  - type: Privacy Policy
    url: https://privacy.microsoft.com/
  - type: Support
    url: https://dynamics.microsoft.com/support/
  - type: REST API Reference
    url: https://learn.microsoft.com/en-us/rest/dynamics365/
  - type: Release Plans
    url: https://learn.microsoft.com/en-us/dynamics365/release-plans/
  - type: Community Forums
    url: https://community.dynamics.com/
  - type: Power Platform Admin Center
    url: https://learn.microsoft.com/en-us/power-platform/admin/admin-documentation
  - type: API Limits Overview
    url: https://learn.microsoft.com/en-us/power-apps/maker/data-platform/api-limits-overview
maintainers:
  - FN: Kin Lane
    email: [email protected]
    url: https://apievangelist.com/
tags:
  - Business Applications
  - Cloud
  - CRM
  - Enterprise
  - ERP
  - Microsoft