Incentivio

aid: incentivio
name: Incentivio
description: >-
  Incentivio is a Boston-based digital guest engagement platform for multi-unit
  restaurant brands, unifying online ordering, loyalty, marketing automation,
  and guest analytics into a single system. Its Incentivio Connect product is an
  AI-powered, API-first restaurant data platform that ingests data from POS,
  loyalty, mobile apps, web, and marketplaces, resolves it into a single
  persistent Guest ID, and scores guests for lifetime value, churn risk, visit
  frequency, journey stage, propensity-to-purchase, and offer sensitivity. The
  platform is BigQuery-native with a Star Schema data model, SOC 2 aligned with
  encryption at rest and in transit and RBAC, and pairs an API-first surface
  with reverse ETL to sync unified guest records back to existing CRM and ad
  platforms. Incentivio is built on modern APIs and offers deep partner
  integrations with POS, payments, delivery, and marketing systems such as
  Toast, Oracle Simphony, Square, SpotOn, and PAR Brink. Public, self-service
  developer API documentation does not appear to be available; integration and
  API access are handled through partnerships and enterprise onboarding (the
  Connect Enterprise tier markets dedicated API SLAs).
type: Index
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - Restaurant
  - Guest Engagement
  - Online Ordering
  - Loyalty
  - Customer Data Platform
  - Marketing Automation
  - Analytics
  - Reverse ETL
url: https://raw.githubusercontent.com/api-evangelist/incentivio/refs/heads/main/apis.yml
created: '2026-06-02'
modified: '2026-06-02'
specificationVersion: '0.19'
apis:
  - aid: incentivio:rest-api
    name: Incentivio Connect Platform API
    description: >-
      Incentivio describes an API-first, composable data platform that unifies
      guest data across POS, loyalty, app, web, and marketplace channels into a
      single persistent Guest ID, with reverse ETL to sync to existing CRM and
      ad platforms. Real-time streaming and structured batch ETL process
      loyalty and digital events alongside structured POS data for guest
      scoring and segmentation. The platform is BigQuery-native with a Star
      Schema data model. Public API reference, base URL, and authentication
      details are not published; access is provided through partner and
      enterprise integration programs, with API SLAs offered on the Connect
      Enterprise tier.
    humanURL: https://incentivio.com/feature/incentivio-connect/
    tags:
      - Guest Data
      - Integrations
      - Reverse ETL
    properties:
      - type: Documentation
        url: https://incentivio.com/feature/incentivio-connect/
common:
  - type: Website
    url: https://incentivio.com/
  - type: Documentation
    url: https://www.incentivio.com/integrations
  - type: Pricing
    url: https://incentivio.com/demo/
  - type: Support
    url: https://incentivio.com/contact/
  - type: Blog
    url: https://incentivio.com/blog/
  - type: SignUp
    url: https://admin.incentivio.com/
  - type: LinkedIn
    url: https://www.linkedin.com/company/incentivio
  - type: X
    url: https://x.com/incentivio
features:
  - name: Online Ordering
    description: >-
      Branded web and native iOS/Android mobile ordering with menu, modifier,
      upsell recommendations, and gift card support.
  - name: Loyalty
    description: >-
      Configurable points, punch, or tier loyalty programs unified with
      ordering, marketing, and guest analytics.
  - name: Marketing Automation
    description: >-
      Email and SMS marketing automation driven by unified guest data and
      AI-derived segments.
  - name: AI Guest Scoring
    description: >-
      Continuous per-guest scoring for lifetime value, churn risk, visit
      frequency, journey stage, propensity-to-purchase, and offer sensitivity.
  - name: Unified Guest Identity
    description: >-
      One persistent Guest ID resolved across POS, app, web, and loyalty
      channels for a single guest record.
  - name: Reverse ETL
    description: >-
      Syncs unified guest records and scores back to existing CRM and ad
      platforms to fit the brand's existing stack.
  - name: BigQuery-Native Data Warehouse
    description: >-
      BigQuery-native platform with a Star Schema data model and direct
      warehouse access, optimized for enterprise-scale performance.
  - name: Closed-Loop ROI Measurement
    description: >-
      Executive and operator dashboards that tie AI capability to same-store
      sales growth with closed-loop measurement.
useCases:
  - name: Multi-Unit Restaurant Brands
    description: >-
      Multi-unit and franchise restaurant brands consolidating ordering,
      loyalty, marketing, and analytics on a single platform.
  - name: Guest Lifetime Value Growth
    description: >-
      Identifying high-LTV and at-risk guests to target retention, frequency,
      and average-order-value campaigns.
  - name: POS and Channel Data Unification
    description: >-
      Unifying POS, loyalty, app, web, and marketplace data into a single guest
      record for analytics and personalization.
solutions:
  - name: Connect Core
    description: >-
      Unified data warehouse with executive dashboards and direct warehouse
      access.
  - name: Connect Intelligence
    description: >-
      Adds the full AI scoring suite (LTV, churn, propensity, offer
      sensitivity) and closed-loop measurement on top of Core.
  - name: Connect Enterprise
    description: >-
      Dedicated instance with custom data models, API SLAs, and white-glove
      implementation.
integrations:
  - name: Toast
    description: POS integration with direct API access auto-syncing menus, modifiers, and rules.
  - name: Square
    description: POS integration for menu, order, and payment management.
  - name: Clover
    description: POS integration.
  - name: Lightspeed
    description: POS integration.
  - name: Oracle MICROS Simphony
    description: Enterprise POS integration.
  - name: PAR Brink POS
    description: POS integration.
  - name: Qu POS
    description: POS integration.
  - name: Revel
    description: POS integration automating menu imports.
  - name: Silverware POS
    description: POS integration.
  - name: SpotOn
    description: POS and engagement platform integration with automatic menu syncing.
  - name: NCC
    description: POS integration.
  - name: Stripe
    description: Payment processing integration.
  - name: Braintree
    description: Payment processing integration.
  - name: Authorize.net
    description: Payment processing integration.
  - name: Heartland Payment Systems
    description: Payment processing integration.
  - name: Moneris
    description: Payment processing integration.
  - name: Spreedly
    description: Payments orchestration integration.
  - name: WorldPay
    description: Payment processing integration.
  - name: DoorDash Drive
    description: Delivery dispatch integration.
  - name: Uber
    description: Delivery integration.
  - name: dlivrd
    description: Delivery dispatch integration.
  - name: Shipday
    description: Delivery dispatch integration.
  - name: Otter
    description: Delivery/marketplace aggregator integration.
  - name: EatOkra
    description: Discovery/marketplace aggregator integration.
  - name: Ovation
    description: Guest feedback integration.
  - name: Tattle
    description: Guest feedback and experience improvement integration.
maintainers:
  - FN: Kin Lane
    email: [email protected]