Groove

Groove is a customer support helpdesk and shared inbox platform for small and midsize businesses that consolidates email, live chat, social, and knowledge base content into a single agent workspace with automations, collision detection, reporting, and SLAs. Groove also provides customer- facing knowledge bases and self-service portals. Developers can integrate via the v2 GraphQL API or the legacy v1 REST API, both authenticated with an API key obtained from account settings.

2 APIs 0 Features

Customer SupportHelpdeskShared InboxKnowledge BaseConversationsLive Chat

APIs

Groove GraphQL API v2

GraphQL API exposing conversations, messages, agents, contacts, mailboxes, tags, and knowledge base data through a single endpoint. Authentication uses a Bearer API key retrieve...

Groove REST API v1

Legacy REST API for managing customers, conversations, messages, mailboxes, agents, tags, and webhooks in Groove. Authentication uses a Bearer API key. The REST API is no longer...

Resources

Sources

aid: groove
name: Groove
description: >-
  Groove is a customer support helpdesk and shared inbox platform for small
  and midsize businesses that consolidates email, live chat, social, and
  knowledge base content into a single agent workspace with automations,
  collision detection, reporting, and SLAs. Groove also provides customer-
  facing knowledge bases and self-service portals. Developers can integrate
  via the v2 GraphQL API or the legacy v1 REST API, both authenticated with
  an API key obtained from account settings.
type: Index
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - Customer Support
  - Helpdesk
  - Shared Inbox
  - Knowledge Base
  - Conversations
  - Live Chat
url: >-
  https://raw.githubusercontent.com/api-evangelist/groove/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.19'
apis:
  - aid: groove:graphql-api
    name: Groove GraphQL API v2
    description: >-
      GraphQL API exposing conversations, messages, agents, contacts,
      mailboxes, tags, and knowledge base data through a single endpoint.
      Authentication uses a Bearer API key retrieved from Groove account
      settings. The GraphQL API is the actively developed replacement for
      the legacy v1 REST API.
    humanURL: https://developer.groovehq.com
    baseURL: https://api.groovehq.com/graphql
    tags:
      - GraphQL
      - Conversations
      - Messages
      - Contacts
      - Agents
      - Knowledge Base
    properties:
      - type: Documentation
        url: https://developer.groovehq.com
      - type: GitHub Documentation
        url: https://github.com/GrooveHQ/docs
  - aid: groove:rest-api-v1
    name: Groove REST API v1
    description: >-
      Legacy REST API for managing customers, conversations, messages,
      mailboxes, agents, tags, and webhooks in Groove. Authentication uses
      a Bearer API key. The REST API is no longer actively developed; new
      integrations should target the GraphQL API.
    humanURL: https://doc.groovehq.com
    baseURL: https://api.groovehq.com/v1
    tags:
      - Customer Support
      - Conversations
      - Customers
      - Mailboxes
      - Webhooks
    properties:
      - type: Documentation
        url: https://doc.groovehq.com

common:
  - type: Website
    url: https://www.groovehq.com
  - type: Developer Portal
    url: https://developer.groovehq.com
  - type: Documentation
    url: https://doc.groovehq.com
  - type: Pricing
    url: https://www.groovehq.com/pricing
  - type: Sign Up
    url: https://www.groovehq.com/signup
  - type: Blog
    url: https://www.groovehq.com/blog
  - type: GitHub
    url: https://github.com/GrooveHQ
  - type: LinkedIn
    url: https://www.linkedin.com/company/groovehq
maintainers:
  - FN: Kin Lane
    email: [email protected]