Google Cloud Contact Center AI

aid: google-cloud-contact-center-ai
name: Google Cloud Contact Center AI
description: >-
  Google Cloud Contact Center AI (CCAI) provides AI-powered solutions for
  contact centers, enabling virtual agents, agent assist capabilities, and
  insights from customer conversations. It combines Dialogflow, speech-to-text,
  text-to-speech, and natural language processing to improve customer service.
image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
url: https://raw.githubusercontent.com/api-evangelist/google-cloud-contact-center-ai/refs/heads/main/apis.yml
created: '2026-03-13'
modified: '2026-04-28'
specificationVersion: '0.19'
type: Index
tags:
  - AI
  - Contact Center
  - Conversations
  - Customer Service
  - Google Cloud
  - Virtual Agents
apis:
  - name: Google Cloud Contact Center AI API
    description: >-
      The Contact Center AI API enables building AI-powered contact center
      solutions with conversation profiles, participants, and conversation
      analysis for virtual and human agent interactions.
    humanURL: https://cloud.google.com/contact-center/ai
    baseURL: https://contactcenterai.googleapis.com
    tags:
      - AI
      - Contact Center
      - Conversations
      - Virtual Agents
    properties:
      - type: Documentation
        url: https://cloud.google.com/contact-center/ai/docs
      - type: OpenAPI
        url: openapi/openapi.yml
      - type: Authentication
        url: https://cloud.google.com/docs/authentication
      - type: Getting Started
        url: https://cloud.google.com/contact-center/ai/docs
      - type: JSONSchema
        url: json-schema/conversation.json
      - type: JSONLDContext
        url: json-ld/context.jsonld
common:
  - type: Portal
    url: https://cloud.google.com/contact-center/ai
  - type: Getting Started
    url: https://cloud.google.com/contact-center/ai/docs
  - type: Documentation
    url: https://cloud.google.com/contact-center/ai/docs
  - type: Authentication
    url: https://cloud.google.com/docs/authentication
  - type: Pricing
    url: https://cloud.google.com/contact-center/ai/pricing
  - type: Terms of Service
    url: https://cloud.google.com/terms
  - type: Privacy Policy
    url: https://policies.google.com/privacy
  - type: Status
    url: https://status.cloud.google.com/
  - type: Support
    url: https://cloud.google.com/contact-center/ai/support
  - type: JSONLDContext
    url: json-ld/context.jsonld
maintainers:
  - FN: Kin Lane
    email: [email protected]