Front

Front is a customer operations platform unifying shared inboxes, chat, SMS, social, and CRM workflows. Front exposes a Core API (conversations, messages, channels, contacts, teammates, analytics), a Channels API for custom messaging integrations, a Plugin SDK for embedded UI apps, a Chat Widget, and Connectors for low-code automations.

25 APIs 11 Features

Customer SupportEmailInboxCustomer OperationsCollaborationOmnichannel

APIs

Front Conversations API

Read, create, update, and delete conversations across email, SMS, chat, and social channels. Includes assign, archive, restore, snooze, follow, and merge actions.

Front Messages API

Send and reply to messages on existing or new conversations across any channel; includes inbound import for sync use cases.

Front Drafts API

Create, edit, and delete message drafts assigned to a teammate or a shared inbox.

Front Channels API

Manage channels (email addresses, SMS numbers, chat connectors, custom channels) attached to inboxes.

Front Inboxes API

Manage shared inboxes and teammate access; attach channels to inboxes and read inbox configuration.

Front Contacts API

Manage Front contacts and their handles (email, phone, social). Contacts unify customer identity across channels.

Front Contact Groups API

Group contacts for segmentation and shared visibility across teammates.

Front Accounts API

Read and manage company / account records that group multiple contacts under a single business relationship.

Front Teammates API

Read teammates (Front users) and their availability, roles, and assignments.

Front Teams API

Read team membership and team-scoped resources for routing and analytics.

Front Comments API

Add, list, and remove internal comments on conversations for collaboration.

Front Tags API

Manage tags and apply them to conversations for categorization, automation, and reporting.

Front Topics API

Read AI-generated topics that classify conversation content for analytics and routing.

Front Rules API

Read configured automation rules; rule definitions are managed from the UI but exposed read-only via the API.

Front Signatures API

Read teammate and team signatures used on outbound messages.

Front Shifts API

Manage teammate shifts that drive routing rules and SLA timers.

Front Knowledge Base API

Manage knowledge bases, categories, and articles published to customers and used by Front AI for self-service responses.

Front Analytics API

Generate analytics report exports for conversations, response times, SLA performance, and teammate productivity.

Front Events API

Read the historical event stream for the company (assignments, replies, comments, tag changes) for audit and integration use.

Front Webhooks API

Subscribe to Front events (conversation.assigned, message.received, message.sent, comment.added) with HMAC-signed deliveries.

Front Channels Platform API

Build custom messaging channels that bridge Front to proprietary messaging platforms (e.g. internal portals, niche chat networks).

Front Plugin SDK

Build embedded UI applications that render inside the Front sidebar to surface third-party context alongside the conversation.

Front Chat Widget

Embed Front's live chat widget on a website or web app to capture live conversations into shared inboxes.

Front Connectors

Low-code connector framework for invoking external HTTP APIs from within Front rules and workflows.

Front Links API

Attach hyperlinks from external systems to Front conversations for cross-system traceability.

Features

REST API at https://api2.frontapp.com/ (JSON)

OAuth 2 and API token authentication

Starter $25/seat/mo (up to 10 seats), Professional $65, Enterprise $105

24% off when billed annually

AI add-ons - Copilot $20, Smart QA $20, Smart CSAT $10, bundle $25 per seat/mo

API rate-limit increase add-on at $200 per +100 rpm/month

Rate limits 50/100/200 rpm by plan, partner OAuth 120 rpm separate bucket

Channels Platform API for custom messaging integrations

Plugin SDK for embedded sidebar applications

Connectors for low-code external HTTP integrations

HMAC-signed webhook deliveries

Resources

Documentation

API Reference

GitHub Organization

GitHub Organization

Privacy Policy

Terms of Service

Terms of Service

Authentication

Rate Limits

Sources

aid: front
url: https://raw.githubusercontent.com/api-evangelist/front/refs/heads/main/apis.yml
name: Front
x-type: company
description: >-
  Front is a customer operations platform unifying shared inboxes, chat,
  SMS, social, and CRM workflows. Front exposes a Core API (conversations,
  messages, channels, contacts, teammates, analytics), a Channels API for
  custom messaging integrations, a Plugin SDK for embedded UI apps, a
  Chat Widget, and Connectors for low-code automations.
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - Customer Support
  - Email
  - Inbox
  - Customer Operations
  - Collaboration
  - Omnichannel
created: '2026-05-08'
modified: '2026-05-08'
specificationVersion: '0.19'
apis:
  - aid: front:front-conversations-api
    name: Front Conversations API
    tags:
      - Conversations
      - Tickets
    properties:
      - url: https://dev.frontapp.com/
        type: Documentation
      - url: https://dev.frontapp.com/reference/conversations
        type: API Reference
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Read, create, update, and delete conversations across email, SMS,
      chat, and social channels. Includes assign, archive, restore,
      snooze, follow, and merge actions.
  - aid: front:front-messages-api
    name: Front Messages API
    tags:
      - Messages
      - Replies
    properties:
      - url: https://dev.frontapp.com/reference/messages
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Send and reply to messages on existing or new conversations across
      any channel; includes inbound import for sync use cases.
  - aid: front:front-drafts-api
    name: Front Drafts API
    tags:
      - Drafts
    properties:
      - url: https://dev.frontapp.com/reference/drafts
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Create, edit, and delete message drafts assigned to a teammate or
      a shared inbox.
  - aid: front:front-channels-api
    name: Front Channels API
    tags:
      - Channels
    properties:
      - url: https://dev.frontapp.com/reference/channels
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Manage channels (email addresses, SMS numbers, chat connectors,
      custom channels) attached to inboxes.
  - aid: front:front-inboxes-api
    name: Front Inboxes API
    tags:
      - Inboxes
    properties:
      - url: https://dev.frontapp.com/reference/inboxes
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Manage shared inboxes and teammate access; attach channels to
      inboxes and read inbox configuration.
  - aid: front:front-contacts-api
    name: Front Contacts API
    tags:
      - Contacts
      - People
    properties:
      - url: https://dev.frontapp.com/reference/contacts
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Manage Front contacts and their handles (email, phone, social).
      Contacts unify customer identity across channels.
  - aid: front:front-contact-groups-api
    name: Front Contact Groups API
    tags:
      - Groups
      - Segmentation
    properties:
      - url: https://dev.frontapp.com/reference/contact-groups
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Group contacts for segmentation and shared visibility across
      teammates.
  - aid: front:front-accounts-api
    name: Front Accounts API
    tags:
      - Accounts
      - Companies
    properties:
      - url: https://dev.frontapp.com/reference/accounts
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Read and manage company / account records that group multiple
      contacts under a single business relationship.
  - aid: front:front-teammates-api
    name: Front Teammates API
    tags:
      - Teammates
      - Users
    properties:
      - url: https://dev.frontapp.com/reference/teammates
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Read teammates (Front users) and their availability, roles, and
      assignments.
  - aid: front:front-teams-api
    name: Front Teams API
    tags:
      - Teams
    properties:
      - url: https://dev.frontapp.com/reference/teams
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Read team membership and team-scoped resources for routing and
      analytics.
  - aid: front:front-comments-api
    name: Front Comments API
    tags:
      - Comments
      - Internal Notes
    properties:
      - url: https://dev.frontapp.com/reference/comments
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Add, list, and remove internal comments on conversations for
      collaboration.
  - aid: front:front-tags-api
    name: Front Tags API
    tags:
      - Tags
    properties:
      - url: https://dev.frontapp.com/reference/tags
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Manage tags and apply them to conversations for categorization,
      automation, and reporting.
  - aid: front:front-topics-api
    name: Front Topics API
    tags:
      - Topics
      - AI
    properties:
      - url: https://dev.frontapp.com/reference/topics
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Read AI-generated topics that classify conversation content for
      analytics and routing.
  - aid: front:front-rules-api
    name: Front Rules API
    tags:
      - Rules
      - Automation
    properties:
      - url: https://dev.frontapp.com/reference/rules
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Read configured automation rules; rule definitions are managed
      from the UI but exposed read-only via the API.
  - aid: front:front-signatures-api
    name: Front Signatures API
    tags:
      - Signatures
    properties:
      - url: https://dev.frontapp.com/reference/signatures
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Read teammate and team signatures used on outbound messages.
  - aid: front:front-shifts-api
    name: Front Shifts API
    tags:
      - Shifts
      - Scheduling
    properties:
      - url: https://dev.frontapp.com/reference/shifts
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Manage teammate shifts that drive routing rules and SLA timers.
  - aid: front:front-knowledge-base-api
    name: Front Knowledge Base API
    tags:
      - Knowledge Base
      - Articles
    properties:
      - url: https://dev.frontapp.com/reference/knowledge-base
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Manage knowledge bases, categories, and articles published to
      customers and used by Front AI for self-service responses.
  - aid: front:front-analytics-api
    name: Front Analytics API
    tags:
      - Analytics
      - Reports
    properties:
      - url: https://dev.frontapp.com/reference/analytics
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Generate analytics report exports for conversations, response
      times, SLA performance, and teammate productivity.
  - aid: front:front-events-api
    name: Front Events API
    tags:
      - Events
      - Audit
    properties:
      - url: https://dev.frontapp.com/reference/events
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Read the historical event stream for the company (assignments,
      replies, comments, tag changes) for audit and integration use.
  - aid: front:front-webhooks-api
    name: Front Webhooks API
    tags:
      - Webhooks
      - Subscriptions
    properties:
      - url: https://dev.frontapp.com/reference/webhooks
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Subscribe to Front events (conversation.assigned, message.received,
      message.sent, comment.added) with HMAC-signed deliveries.
  - aid: front:front-channels-platform-api
    name: Front Channels Platform API
    tags:
      - Channels
      - Custom
      - Platform
    properties:
      - url: https://dev.frontapp.com/reference/custom-channels-api
        type: Documentation
      - url: openapi/front-channel-api-openapi.json
        type: OpenAPI
    description: >-
      Build custom messaging channels that bridge Front to proprietary
      messaging platforms (e.g. internal portals, niche chat networks).
  - aid: front:front-plugin-sdk
    name: Front Plugin SDK
    tags:
      - Plugin
      - Embedded UI
    properties:
      - url: https://dev.frontapp.com/docs/getting-started-with-plugins
        type: Documentation
    description: >-
      Build embedded UI applications that render inside the Front
      sidebar to surface third-party context alongside the conversation.
  - aid: front:front-chat-widget
    name: Front Chat Widget
    tags:
      - Chat Widget
      - Web
    properties:
      - url: https://dev.frontapp.com/docs/chat-widget
        type: Documentation
    description: >-
      Embed Front's live chat widget on a website or web app to capture
      live conversations into shared inboxes.
  - aid: front:front-connectors-api
    name: Front Connectors
    tags:
      - Connectors
      - Low-Code
    properties:
      - url: https://dev.frontapp.com/docs/connectors
        type: Documentation
    description: >-
      Low-code connector framework for invoking external HTTP APIs from
      within Front rules and workflows.
  - aid: front:front-links-api
    name: Front Links API
    tags:
      - Links
      - External Resources
    properties:
      - url: https://dev.frontapp.com/reference/links
        type: Documentation
      - url: openapi/front-core-api-openapi.json
        type: OpenAPI
    description: >-
      Attach hyperlinks from external systems to Front conversations
      for cross-system traceability.
common:
  - type: Website
    url: https://front.com/
  - type: Documentation
    url: https://dev.frontapp.com/
  - type: API Reference
    url: https://dev.frontapp.com/reference
  - type: Pricing
    url: https://front.com/pricing
  - type: Login
    url: https://app.frontapp.com/
  - type: Status
    url: https://status.frontapp.com/
  - type: Blog
    url: https://front.com/blog
  - type: Support
    url: https://help.frontapp.com/
  - type: GitHub Organization
    url: https://github.com/frontapp
  - type: Privacy Policy
    url: https://front.com/legal/privacy-notice
  - type: Terms of Service
    url: https://front.com/legal/terms
  - type: Authentication
    url: https://dev.frontapp.com/docs/authentication
  - type: Rate Limits
    url: https://dev.frontapp.com/docs/rate-limiting
  - type: Webhooks
    url: https://dev.frontapp.com/reference/webhooks
  - type: Plans
    url: plans/front-plans-pricing.yml
  - type: RateLimits
    url: rate-limits/front-rate-limits.yml
  - type: FinOps
    url: finops/front-finops.yml
  - type: Features
    data:
      - REST API at https://api2.frontapp.com/ (JSON)
      - OAuth 2 and API token authentication
      - Starter $25/seat/mo (up to 10 seats), Professional $65, Enterprise $105
      - 24% off when billed annually
      - AI add-ons - Copilot $20, Smart QA $20, Smart CSAT $10, bundle $25 per seat/mo
      - API rate-limit increase add-on at $200 per +100 rpm/month
      - Rate limits 50/100/200 rpm by plan, partner OAuth 120 rpm separate bucket
      - Channels Platform API for custom messaging integrations
      - Plugin SDK for embedded sidebar applications
      - Connectors for low-code external HTTP integrations
      - HMAC-signed webhook deliveries
    sources:
      - https://front.com/pricing
      - https://dev.frontapp.com/
      - https://dev.frontapp.com/docs/rate-limiting
    updated: '2026-05-08'
maintainers:
  - FN: Kin Lane
    email: [email protected]