freshworks

aid: freshworks
url: https://raw.githubusercontent.com/api-evangelist/freshworks/refs/heads/main/apis.yml
modified: '2026-05-04'
apis:
  - aid: freshworks:freshdesk-api
    name: Freshworks Freshdesk API
    tags:
      - Agents
      - Contacts
      - Customer Support
      - Helpdesk
      - Ticketing
    image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    baseURL: https://domain.freshdesk.com/api/v2
    humanURL: https://developers.freshdesk.com/api/
    properties:
      - url: https://developers.freshdesk.com/api/
        type: Documentation
      - url: openapi/freshworks-freshdesk-api-openapi.yml
        type: OpenAPI
    description: The Freshdesk API v2 is a RESTful API that provides programmatic access to Freshdesk
      helpdesk functionality. It allows developers to manage tickets, contacts, companies, agents, groups,
      and other helpdesk resources through standard CRUD operations. The API uses JSON for data exchange,
      supports API key authentication, and enables integration of Freshdesk customer support workflows
      into third-party applications and automation pipelines.
  - aid: freshworks:freshservice-api
    name: Freshworks Freshservice API
    tags:
      - Asset Management
      - IT Service Management
      - ITSM
      - Service Desk
      - Ticketing
    image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    baseURL: https://domain.freshservice.com/api/v2
    humanURL: https://api.freshservice.com/
    properties:
      - url: https://api.freshservice.com/
        type: Documentation
      - url: openapi/freshworks-freshservice-api-openapi.yml
        type: OpenAPI
    description: The Freshservice API v2 is a RESTful API for managing IT service desk operations programmatically.
      It provides endpoints for tickets, problems, changes, releases, assets, requesters, agents, and
      other ITSM resources. The API supports Cross-Origin Resource Sharing (CORS) for web-based applications,
      uses API key authentication via Base64-encoded authorization headers, and allows organizations to
      automate IT service management workflows and integrate Freshservice with other enterprise tools.
  - aid: freshworks:freshsales-api
    name: Freshworks Freshsales API
    tags:
      - Contacts
      - CRM
      - Deals
      - Leads
      - Sales
    image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    baseURL: https://domain.myfreshworks.com/crm/sales/api
    humanURL: https://developers.freshworks.com/crm/api/
    properties:
      - url: https://developers.freshworks.com/crm/api/
        type: Documentation
      - url: openapi/freshworks-freshsales-api-openapi.yml
        type: OpenAPI
    description: The Freshsales API is a RESTful API that enables developers to access and manage CRM
      data within Freshsales. It supports operations for contacts, accounts, deals, leads, tasks, appointments,
      notes, and sales activities. The API uses token-based authentication and allows developers to read,
      modify, add, or delete CRM data, making it possible to build custom integrations, automate sales
      workflows, and synchronize Freshsales data with other business applications.
  - aid: freshworks:freshchat-api
    name: Freshworks Freshchat API
    tags:
      - Chat
      - Conversations
      - Customer Engagement
      - Live Chat
      - Messaging
    image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    baseURL: https://api.freshchat.com/v2
    humanURL: https://developers.freshchat.com/api/
    properties:
      - url: https://developers.freshchat.com/api/
        type: Documentation
      - url: openapi/freshworks-freshchat-api-openapi.yml
        type: OpenAPI
    description: The Freshchat API provides programmatic access to the Freshchat messaging platform for
      managing customer conversations and engagement. It supports operations for conversations, messages,
      agents, channels, and users. The API enables developers to automate customer communication workflows,
      integrate Freshchat with external systems, and build custom messaging solutions on top of the Freshchat
      platform. Authentication is handled via API tokens obtained from the Freshchat admin panel.
  - aid: freshworks:freshcaller-api
    name: Freshworks Freshcaller API
    tags:
      - Call Center
      - Contact Center
      - Phone
      - Telephony
      - Voice
    image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    baseURL: https://domain.freshcaller.com/api/v1
    humanURL: https://developers.freshcaller.com/api/
    properties:
      - url: https://developers.freshcaller.com/api/
        type: Documentation
      - url: openapi/freshworks-freshcaller-api-openapi.yml
        type: OpenAPI
    description: The Freshcaller API provides access to cloud-based phone system functionality for contact
      center operations. It allows developers to export call data, call recordings, user information,
      and agent team details stored in the Freshcaller system. The API supports integration of voice and
      telephony workflows into broader business applications, enabling organizations to automate call
      center reporting, synchronize agent data, and build custom dashboards around their phone operations.
  - aid: freshworks:freshteam-api
    name: Freshworks Freshteam API
    tags:
      - Applicant Tracking
      - Employees
      - HR
      - Human Resources
      - Recruiting
    image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    baseURL: https://domain.freshteam.com/api
    humanURL: https://developers.freshworks.com/api-sdk/freshteam/
    properties:
      - url: https://developers.freshworks.com/api-sdk/freshteam/
        type: Documentation
      - url: openapi/freshworks-freshteam-api-openapi.yml
        type: OpenAPI
    description: The Freshteam API provides programmatic access to HR and recruiting functionality within
      the Freshteam platform. It supports operations for managing employees, job postings, candidates,
      branches, departments, and other HR resources.
  - aid: freshworks:freshmarketer-api
    name: Freshworks Freshmarketer API
    tags:
      - Analytics
      - Campaigns
      - Email Marketing
      - Marketing
      - Marketing Automation
    image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    baseURL: https://api.example.com
    humanURL: https://developer.freshmarketer.com/
    properties:
      - url: https://developer.freshmarketer.com/
        type: Documentation
    description: The Freshmarketer API provides developer access to marketing automation capabilities
      within the Freshmarketer platform. It enables programmatic management of marketing campaigns, contact
      lists, email sequences, and conversion optimization workflows. Developers can use the API to integrate
      Freshmarketer with other marketing tools, automate campaign management, and synchronize marketing
      data across their technology stack for unified customer engagement analytics.
  - aid: freshworks:freshworks-app-sdk
    name: Freshworks App SDK
    tags:
      - App Development
      - Extensions
      - Integrations
      - Platform
      - SDK
    image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    baseURL: https://api.example.com
    humanURL: https://developers.freshworks.com/docs/
    properties:
      - url: https://developers.freshworks.com/docs/
        type: Documentation
    description: The Freshworks App SDK enables developers to build custom applications and extensions
      that run within the Freshworks product ecosystem. It provides tools for creating apps for Freshdesk,
      Freshservice, Freshsales, and other Freshworks products using a unified development framework.
common:
  - type: AsyncAPI
    url: asyncapi/freshworks-webhooks-asyncapi.yml
  - type: JSONSchema
    url: json-schema/freshworks-ticket-schema.json
  - type: JSONSchema
    url: json-schema/freshworks-contact-schema.json
  - type: JSON-LD
    url: json-ld/freshworks-context.jsonld
  - type: Features
    data:
      - Freshdesk Growth at $19/agent/mo with shared inbox + reports
      - Freshdesk Pro at $55/agent/mo with custom objects + Freddy AI
      - Freshdesk Enterprise at $89/agent/mo with audit logs + approval workflows
      - Freshchat, Freshsales (CRM), Freshservice (ITSM) parallel tiers
      - 'Freddy AI Agent: 500 sessions/mo on Pro+'
      - Freddy AI Copilot and Insights
      - REST API per product (Freshdesk, Freshchat, Freshsales)
      - 'Tier-based rate limits: 100 (Growth), 400 (Pro), 700 (Enterprise) req/min'
      - OAuth 2.0 + API keys
      - Webhooks for ticket, contact, conversation events
      - Marketplace for Freshworks apps
      - Custom Apps SDK
      - Multilingual help desk (40+ languages)
      - 5,000 collaborators included on Growth+
      - Unified CRM across Sales, Marketing, Support
      - Audit logs and skills-based routing on Enterprise
    sources:
      - https://www.freshworks.com/freshdesk/pricing/
    updated: '2026-05-04'
description: Freshworks is a software company that develops cloud-based business software including customer
  support, IT service management, sales force automation, marketing automation, and HR applications.