freshdesk

aid: freshdesk
url: https://raw.githubusercontent.com/api-evangelist/freshdesk/refs/heads/main/apis.yml
apis:
  - aid: freshdesk:rest-api
    name: Freshdesk REST API
    tags:
      - Agents
      - Companies
      - Contacts
      - Customer Support
      - Helpdesk
      - Tickets
    image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    baseURL: https://yourdomain.freshdesk.com/api/v2
    humanURL: https://developers.freshdesk.com/api/
    properties:
      - url: https://developers.freshdesk.com/api/
        type: Documentation
      - url: openapi/freshdesk-rest-api-openapi.yml
        type: OpenAPI
    description: >-
      The Freshdesk REST API (v2) provides programmatic access to helpdesk data and
      operations within Freshdesk, a customer support platform by Freshworks. It exposes
      endpoints for managing tickets, contacts, companies, agents, groups, conversations,
      products, email configurations, SLA policies, and business hours. The API uses
      JSON for request and response payloads, supports API key-based authentication,
      and follows RESTful conventions for CRUD operations.
  - aid: freshdesk:webhook-api
    name: Freshdesk Webhook API
    tags:
      - Automation
      - Customer Support
      - Events
      - Notifications
      - Webhooks
    image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    baseURL: https://api.example.com
    humanURL: https://support.freshdesk.com/support/solutions/folders/272646
    properties:
      - url: https://support.freshdesk.com/support/solutions/folders/272646
        type: Documentation
      - url: asyncapi/freshdesk-webhook-api-asyncapi.yml
        type: AsyncAPI
    description: >-
      The Freshdesk Webhook API enables real-time communication between Freshdesk
      and external systems by sending HTTP POST requests when specific events occur
      within the helpdesk. Webhooks can be triggered by ticket creation, updates,
      status changes, and other support events, allowing developers to build event-driven
      integrations without polling the REST API.
  - aid: freshdesk:app-sdk
    name: Freshdesk App SDK
    tags:
      - Apps
      - Extensions
      - Marketplace
      - Plugins
      - SDK
    image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    baseURL: https://api.example.com
    humanURL: https://developers.freshdesk.com/
    properties:
      - url: https://developers.freshdesk.com/
        type: Documentation
      - url: https://developers.freshworks.com/docs/app-sdk/v3.0/support_ticket/rest-apis/
        type: Documentation
    description: >-
      The Freshdesk App SDK allows developers to build custom applications that extend
      the functionality of the Freshdesk helpdesk platform. Backed by a Platform-as-a-Service
      infrastructure that includes a data store and serverless runtimes, the SDK provides
      tools for creating front-end interfaces using the Crayons component library
      and server-side logic through serverless apps.
common:
  - type: JSON-LD
    url: json-ld/freshdesk-context.jsonld
  - type: JSONSchema
    url: json-schema/freshdesk-ticket-schema.json
modified: '2026-04-28'
description: >-
  Freshdesk API.