Five9

Five9 is a leading cloud contact center (CCaaS) platform providing inbound, outbound, blended, and omnichannel customer engagement with intelligent virtual agents, workforce optimization, agent assist, and analytics. Five9 exposes multiple developer APIs including REST APIs for configuration and reporting, SOAP-based Configuration and Statistics Web Services, the Agent and Supervisor REST APIs (app.five9.com/appsvcs), and Voicestream/event APIs, with authentication via session login and API user credentials.

2 APIs 0 Features

Contact CenterCCaaSCloud TelephonyCustomer EngagementOmnichannelWorkforce OptimizationVirtual Agents

Sources

aid: five9
name: Five9
description: >-
  Five9 is a leading cloud contact center (CCaaS) platform providing inbound,
  outbound, blended, and omnichannel customer engagement with intelligent
  virtual agents, workforce optimization, agent assist, and analytics. Five9
  exposes multiple developer APIs including REST APIs for configuration and
  reporting, SOAP-based Configuration and Statistics Web Services, the Agent
  and Supervisor REST APIs (app.five9.com/appsvcs), and Voicestream/event
  APIs, with authentication via session login and API user credentials.
type: Index
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - Contact Center
  - CCaaS
  - Cloud Telephony
  - Customer Engagement
  - Omnichannel
  - Workforce Optimization
  - Virtual Agents
url: >-
  https://raw.githubusercontent.com/api-evangelist/five9/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.19'
apis:
  - aid: five9:agent-supervisor-rest-api
    name: Five9 Agent and Supervisor REST API
    description: >-
      REST API used by agent and supervisor applications to log in, manage
      state, handle interactions, and access supervisor monitoring features
      on the Five9 cloud contact center platform. Authenticated via session
      login at /appsvcs/rs/svc/auth/login with API-enabled user credentials.
    humanURL: https://www.five9.com/development
    baseURL: https://app.five9.com/appsvcs/rs/svc
    tags:
      - Contact Center
      - Agents
      - Supervisors
      - Interactions
    properties:
      - type: Documentation
        url: https://documentation.five9.com
      - type: Developer Portal
        url: https://www.five9.com/development
      - type: Enabling REST API Access
        url: https://documentation.five9.com/bundle/basic-admin/page/basic-admin/domain-settings/enabling-access-to-the-rest-api.htm
  - aid: five9:configuration-web-services
    name: Five9 Configuration Web Services
    description: >-
      SOAP-based Web Services API for configuring and administering the Five9
      contact center, including campaigns, skills, users, dispositions, lists,
      and dialer settings.
    humanURL: https://documentation.five9.com/bundle/technical-reqs/page/technical-reqs/agent-integrations/cloud-API-web-services.htm
    baseURL: https://api.five9.com/wsadmin
    tags:
      - Contact Center
      - Administration
      - Configuration
      - SOAP
    properties:
      - type: Documentation
        url: https://documentation.five9.com/bundle/technical-reqs/page/technical-reqs/agent-integrations/cloud-API-web-services.htm

common:
  - type: Website
    url: https://www.five9.com
  - type: Documentation
    url: https://documentation.five9.com
  - type: Developer Portal
    url: https://www.five9.com/development
  - type: Pricing
    url: https://www.five9.com/products/pricing
  - type: Sign Up
    url: https://www.five9.com/products/free-trial
  - type: GitHub
    url: https://github.com/Five9DeveloperProgram
  - type: Support
    url: https://www.five9.com/support
maintainers:
  - FN: Kin Lane
    email: [email protected]

Five9

APIs

Five9 Agent and Supervisor REST API

Five9 Configuration Web Services

Resources

Sources