Decagon

Decagon is an enterprise AI customer service platform that builds and operates voice, chat, and email AI agents on top of natural-language Agent Operating Procedures (AOPs). The platform includes the AI Agents Studio for authoring agents, Watchtower for continuous quality assurance, Voice of the Customer analytics, A/B testing and simulations, and tool connectors for back-office integrations. Decagon is enterprise sales-led; its developer documentation is gated behind an access code and no self-serve public API is published.

1 APIs 7 Features

AgentsAIChatConversational AICustomer ExperienceCustomer ServiceEnterpriseVoice

Decagon publishes 1 API on the APIs.io network. Tagged areas include Agents, AI, Chat, Conversational AI, and Customer Experience.

Decagon’s developer surface includes documentation, engineering blog, support, training material, and 7 more developer resources.

AI Agents Studio

Build, deploy, test, and optimize AI agents across voice, chat, and email channels.

Voice AI Agents

Natural-dialogue voice agents with brand customization.

Watchtower

Continuous quality assurance for live agent conversations.

Voice of the Customer

Analytics suite extracting insights from customer conversations.

A/B Testing & Simulations

Testing and optimization tooling including multivariate testing and conversation simulations.

Tool Connectors

Integrations to back-office systems and knowledge bases for agent grounding.

Use Cases

Customer Service Automation

Resolve customer support inquiries autonomously across voice, chat, and email.

Voice IVR Replacement

Replace traditional IVR with natural conversational voice agents.

Conversation Intelligence

Surface customer insights and operational issues from conversation data.

Resources

Sources

aid: decagon
name: Decagon
description: Decagon is an enterprise AI customer service platform that builds and operates voice, chat,
  and email AI agents on top of natural-language Agent Operating Procedures (AOPs). The platform includes
  the AI Agents Studio for authoring agents, Watchtower for continuous quality assurance, Voice of the Customer
  analytics, A/B testing and simulations, and tool connectors for back-office integrations. Decagon is enterprise
  sales-led; its developer documentation is gated behind an access code and no self-serve public API is published.
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
url: https://raw.githubusercontent.com/api-evangelist/decagon/refs/heads/main/apis.yml
created: '2026-05-23'
modified: '2026-05-23'
specificationVersion: '0.19'
type: Index
access: 3rd-Party
position: Producer
tags:
- Agents
- AI
- Chat
- Conversational AI
- Customer Experience
- Customer Service
- Enterprise
- Voice
apis:
- aid: decagon:ai-agents-studio
  name: Decagon AI Agents Studio
  description: Decagon AI Agents Studio is the enterprise platform for authoring, deploying, testing, and
    operating AI agents using Agent Operating Procedures (AOPs) - natural-language workflows that drive agent
    behavior across voice, chat, and email. Studio includes simulations, A/B testing, Watchtower QA, and
    Voice of the Customer analytics. Developer documentation is gated and accessed via customer-issued credentials.
  humanURL: https://decagon.ai/product
  tags:
  - Agents
  - AOPs
  - Conversational AI
  - Enterprise
  - Studio
  properties:
  - type: Documentation
    url: https://decagon.ai/product
  - type: Portal
    url: https://docs.decagon.ai
common:
- type: Website
  url: https://decagon.ai
- type: Documentation
  url: https://docs.decagon.ai
- type: Blog
  url: https://decagon.ai/blog
- type: Customers
  url: https://decagon.ai/customers
- type: TermsOfService
  url: https://decagon.ai/legal/terms-of-service
- type: PrivacyPolicy
  url: https://decagon.ai/legal/privacy-policy
- type: Support
  url: https://decagon.ai/contact
- type: LinkedIn
  url: https://www.linkedin.com/company/decagon-ai
- name: Decagon University
  url: https://decagon.ai/university
  type: Training
- name: Resource Hub
  url: https://decagon.ai/resources
  type: Resources
- name: Glossary
  url: https://decagon.ai/glossary
  type: Reference
- type: Features
  data:
  - name: Agent Operating Procedures (AOPs)
    description: Natural-language workflows that define agent behavior without complex configuration languages.
  - name: AI Agents Studio
    description: Build, deploy, test, and optimize AI agents across voice, chat, and email channels.
  - name: Voice AI Agents
    description: Natural-dialogue voice agents with brand customization.
  - name: Watchtower
    description: Continuous quality assurance for live agent conversations.
  - name: Voice of the Customer
    description: Analytics suite extracting insights from customer conversations.
  - name: A/B Testing & Simulations
    description: Testing and optimization tooling including multivariate testing and conversation simulations.
  - name: Tool Connectors
    description: Integrations to back-office systems and knowledge bases for agent grounding.
- type: UseCases
  data:
  - name: Customer Service Automation
    description: Resolve customer support inquiries autonomously across voice, chat, and email.
  - name: Voice IVR Replacement
    description: Replace traditional IVR with natural conversational voice agents.
  - name: Conversation Intelligence
    description: Surface customer insights and operational issues from conversation data.
- type: Customers
  data:
  - name: Chime
  - name: Duolingo
  - name: ClassPass
  - name: Hunter Douglas
  - name: Hertz
  - name: Oura
  - name: Quince
  - name: Gopuff
  - name: Affirm
  - name: Riot Games
  - name: Dropbox
  - name: Figma
  - name: Noom
  - name: Mercado Libre
  - name: Rippling
  - name: Notion
maintainers:
- FN: Kin Lane
  email: [email protected]
  url: https://apievangelist.com